Senior Ticketing Officer

January 27, 2025
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Job Description

Location: Lekki Phase 1, Lagos
Job Type: Full-time

MP Infrastructure Limited, a leader in travel and logistics solutions, is seeking an experienced and detail-oriented Senior Ticketing Officer to join our team. The ideal candidate will have expertise in ticketing and reservations within the travel industry, exceptional customer service skills, and a strong commitment to providing seamless travel experiences to clients.

Responsibilities:

  • Coordinate and manage ticketing and reservation services for clients, ensuring accuracy and timely delivery.
  • Provide personalized travel consultations, including itinerary planning and ticketing options.
  • Handle booking modifications, cancellations, and refunds in line with company policies and industry standards.
  • Maintain up-to-date knowledge of airline rules, fare structures, and travel regulations.
  • Address and resolve client inquiries or complaints promptly to ensure high customer satisfaction.

Requirements:

  • Diploma or Bachelor’s Degree in Hospitality Management, Travel & Tourism, Business Administration, or a related field preferred.
  • 2–3 years of proven experience as a Ticketing Officer, Travel Consultant, or in a similar role within the travel industry.
  • Proficiency in using ticketing software and global distribution systems (e.g., Amadeus, Sabre).
  • Strong organizational and communication skills.
  • Customer-focused mindset with excellent problem-solving abilities.

How to Apply:
Interested and qualified candidates should send their CVs to c.onyemetu@mpiafrica.com or metusmetus73@gmail.com using the job title as the subject of the email.