Service Desk Representative
Job Description
Location: Ibadan, Oyo State
Sector: Fintech
Qualification: HND/BSc
Job Type: Full-time
Introduction:
Join a dynamic fintech company as a Service Desk Representative and be the first point of contact for customers, providing exceptional support and solutions. This role is ideal for detail-oriented professionals passionate about customer service and problem-solving in a fast-paced environment.
Job Responsibilities:
- Handle and resolve customer inquiries and complaints promptly via phone, email, and chat.
- Provide technical assistance to customers experiencing issues with fintech products or services.
- Maintain accurate records of customer interactions and issue resolutions.
- Collaborate with other teams to escalate and resolve complex issues efficiently.
- Identify and recommend improvements to enhance customer satisfaction and service delivery.
Job Requirements:
- Minimum of HND/BSc in a related field.
- At least 2 years of experience in customer service or a contact center.
- Strong communication skills with the ability to convey information clearly.
- High attention to detail and strong problem-solving skills.
- Proficiency in using customer service tools and technology is an added advantage.
How to Apply:
Interested and qualified candidates should apply via the link below:
https://forms.gle/CrRXTEwRtMGGDm4eA
