Social Media Manager / Customer Support
Job Description
A growing business in the food industry is hiring a creative and organized individual to manage its social media platforms and handle customer interactions. The ideal candidate will play a key role in enhancing the brand’s online presence while ensuring smooth and professional customer service.
Key Responsibilities
- Develop and implement a content strategy highlighting brand activities, promotions, and products
- Create engaging and visually compelling content for Instagram, Facebook, and TikTok
- Manage a monthly content calendar aligned with business goals and seasonal campaigns
- Respond to customer inquiries, manage orders, and resolve issues promptly across various channels
- Coordinate effectively with internal teams (e.g., kitchen and delivery) to ensure customer satisfaction
- Document customer feedback to support continuous improvement efforts
Requirements
- HND, OND, or Bachelor’s Degree in a relevant field
- 1–2 years of experience in social media management, digital marketing, or customer support (preferably in the food sector)
- Proficiency in content creation tools like Canva, CapCut, etc.
- Strong communication, multitasking, and organizational skills
- A customer-focused approach with the ability to manage fast-paced interactions
How to Apply
Qualified candidates should send their CV to recruiter.b@fmragency.com using Social Media Manager / Customer Support as the subject line.
