UX Designer

Job Description

A fast-growing utilities and services provider is hiring a UX Designer to support multiple product teams in creating intuitive, accessible, and human-centred digital experiences. The role involves improving how customers interact with key communications and core transactional journeys across digital products. This opportunity is suited to a designer who enjoys solving complex problems, collaborating cross-functionally, and contributing to cohesive end-to-end user experiences.

Location: London, United Kingdom
Work Mode: Remote-friendly (employees can work remotely)
Job Type: Full-time
Employment Status: Full-Time

Key Responsibilities

Research and Discovery

• Create research plans and conduct usability testing with real users to validate design solutions
• Synthesise qualitative and quantitative research findings into actionable insights
• Translate user needs and pain points into clear problem statements for product teams
• Build understanding of product context, customer behaviour, and business objectives

Design Execution and Craft

• Apply structured design processes and adapt methods to suit project timelines
• Develop wireframes, user flows, and interactive prototypes to explore and validate design directions
• Design clean, logical, and accessible user interfaces aligned with usability best practices
• Ensure accessibility standards through appropriate colour contrast, typography, and interaction states
• Produce detailed design outputs, accounting for edge cases and writing clear UX copy

Collaboration and Delivery

• Work closely with product and engineering teams throughout discovery, design, and delivery phases
• Communicate design rationale and interaction details clearly during engineering handoff
• Seek and provide constructive feedback to maintain design quality across teams
• Contribute to consistent and cohesive user experiences across multiple touchpoints

Requirements

• Proven experience in UX design, product design, or a related field
• Strong understanding of user-centred design principles and usability best practices
• Experience conducting user research and usability testing
• Proficiency in design and prototyping tools such as Figma, Sketch, or similar
• Ability to translate complex problems into simple, intuitive user experiences
• Strong communication and collaboration skills when working with cross-functional teams
• Basic understanding of accessibility standards and inclusive design practices
• Ability to manage multiple design initiatives across different product areas

How to Apply

• Prepare an up-to-date CV and a portfolio showcasing UX or product design work
• Submit the application through the official careers or recruitment platform
• Shortlisted candidates will be contacted for further assessment and interviews