Customer Service Agent
Job Description
Location: Remote
Job Type: Full-time
Department: Marketing
A leading digital wallet company is hiring a Customer Service Agent to manage inbound support via chat, email, and phone. This remote role requires a proactive and adaptable professional with excellent communication skills and a passion for customer satisfaction. The position also involves collaborating with team members and supporting various service improvement initiatives.
Key Responsibilities
- Handle inbound customer inquiries through chat, email, and phone calls
- Independently resolve issues and escalate complex cases as needed
- Stay updated on product and process changes to deliver accurate support
- Participate in projects such as ticket deflection strategies and data analysis
Requirements
- 2–3 years of frontline customer support experience, preferably in finance or services
- Strong English communication skills and fluency in a native language
- Excellent multitasking, time management, and adaptability to fast-changing environments
- Willingness to work flexible hours, including nights, weekends, and public holidays
- Interest or background in blockchain, fintech, or digital assets is a plus
How to Apply
Qualified candidates should apply online via the following link:
APPLICATION LINK
