Contact Center Agent (Hausa Speaker) at WorkForce Group

Job Description

WorkForce Group is seeking a Contact Center Agent (Hausa Speaker) to join its customer service team in Victoria Island, Lagos. The role requires a skilled communicator fluent in Hausa, capable of handling customer inquiries efficiently while maintaining a high level of professionalism. This position offers competitive compensation, benefits, and opportunities for career growth.

Key Responsibilities:

• Handle inbound and outbound customer calls with professionalism and empathy.
• Provide accurate information, resolve complaints, and ensure customer satisfaction.
• Update and maintain customer records in the database.
• Escalate unresolved issues to the appropriate departments in a timely manner.
• Support team performance goals by meeting daily and monthly targets.

Requirements:

• BSc or HND in any relevant field.
• 1–3 years of experience in a customer service or contact center role.
• Must be fluent in Hausa language.
• Applicants must be 27 years old or below.

Benefits:

• Full Family HMO
• Pension Plan
• Conversion / Promotion Opportunities
• 13th Month Salary
• Leave Allowance
• Flexible Work Arrangement