Sales Manager

Job Description

A leading luxury retail company is seeking an experienced Sales Manager to oversee boutique sales operations, drive revenue growth, and lead a high-performing sales team. The ideal candidate will have extensive experience in luxury retail, client relationship management, and engaging High-Net-Worth Individuals (HNIs) and Ultra High-Net-Worth Individuals (Ultra HNIs). This role is suited for a strategic sales professional with a proven track record of exceeding sales targets, developing teams, and delivering exceptional customer experiences.

Location: Victoria Island, Lagos
Employment Type: Full-time

Key Responsibilities

• Develop and execute sales strategies to achieve and exceed revenue targets.
• Build, maintain, and expand long-term relationships with new and existing high-value clients.
• Lead, mentor, coach, and evaluate the sales team to improve performance and customer service standards.
• Monitor market trends, competitor activities, and customer buying behavior to identify business opportunities.
• Forecast sales performance, prepare budgets, and align business strategies with organizational goals.
• Deliver an outstanding luxury customer experience while maintaining the highest service standards.
• Manage dormant customer accounts, reactivate corporate and government accounts, and acquire new business opportunities.
• Drive sales across all product categories, including entry-level, mid-range, and luxury watches.
• Ensure visual merchandising meets company standards and brand expectations.
• Oversee performance management, staff development, and compliance with company policies, including dress code requirements.
• Complete all required brand training and ensure knowledge is shared across the sales team.

Requirements

• Bachelor’s Degree in any discipline. Candidates with international qualifications are encouraged to apply.
• Minimum of 15 years of sales experience, including 5–7 years in a managerial role.
• Previous experience managing luxury retail operations.
• Strong knowledge of luxury watches, jewelry, or premium retail products.
• Proven experience working with High-Net-Worth Individuals (HNIs) and Ultra High-Net-Worth Individuals (Ultra HNIs).
• Demonstrated success in closing high-value sales and managing premium client portfolios.
• Excellent leadership, coaching, communication, and interpersonal skills.
• Strong analytical, negotiation, and strategic planning abilities.
• Experience in investment banking, asset management, affluent/private banking, or luxury real estate is an added advantage.
• A Master’s Degree is an added advantage.

Required Skills

• Strategic business planning and execution
• Sales leadership and team development
• Customer relationship and account management
• Professional selling, negotiation, and closing techniques
• Product knowledge and client insights
• Performance measurement and continuous improvement
• Emotional intelligence and interpersonal communication
• Strategic planning focused on customer satisfaction
• Client segmentation and prioritization
• Business analytics and decision-making

How to Apply

Interested and qualified candidates should send their CV and cover letter using “Sales Manager” as the subject of the email.