Field Support Engineer

Job Description

Network Nation Nigeria (NNN) is the Nigerian subsidiary of Network Nation, a multi-utility management platform with operations across Nigeria, the UK and Kenya. We’re looking for a Field Support Engineer to join our growing systems engineering team. This role sits primarily on-site-assessing locations, supporting installations and troubleshooting hardware-while working closely with our customer success and commercial teams.

Work Mode: Full-time
Salary: ₦250,000 – ₦450,000 monthly

Key Responsibilities

• Conduct on-site and virtual assessments, collecting and recording all the details required for a successful installation
• Produce a complete bill of materials or equivalent proposal input to support delivery planning
• Recommend cost-efficient solutions based on site assessment findings
• Provide technical input into standard solutions and simple delivery plans
• Support installations-guiding installation teams, handling internal hardware provisioning, carrying out small installations directly, and overseeing quality checks for work carried out by partner teams to ensure procedures are properly followed
• Troubleshoot and resolve issues on-site for meter hardware and other intelligent devices we deploy
• Manage internal tickets, providing remote or field resolution as issues arise
• Use internal monitoring and system tools to resolve issues remotely or in person on-site
• Work directly with customers on-premise while coordinating remote support from internal teams
• Provide constructive feedback on tools that make field support and customer product use more effective
• Help create and refine processes that let field support scale as the business grows

Key Requirements

• 3–5 years of experience as a practicing electrical or electronics engineer, ideally with experience in the metering or renewables industry
• Solid working knowledge of electricity, water or other intelligent metering systems and their components
• Prioritises electrical safety-familiar with safety guidelines and procedures for installations, deployments and maintenance, and able to identify and escalate risks
• Experience with IoT solutions and the interconnection between intelligent hardware and its software overlay
• Comfortable being primarily field-based, with the flexibility to support remotely when needed and to travel to customer sites within and outside Lagos
• A strong communicator with solid interpersonal skills, able to liaise effectively with customer success and commercial teams, technical vendors, and occasionally customers directly
• Detail-oriented and well organised, able to capture accurate site information and manage time across multiple site visits
• Proactive about process: keen to create, follow and improve the processes that help field support scale

Interested and qualified candidates should send their CV to hello@networknation.ng using the Job Title as the subject of the email.