Customer Experience Personnel
Job Description
Truebond Global Investments is seeking a proactive and customer-focused Customer Experience Personnel to manage client interactions, support onboarding, resolve issues, and ensure a seamless and professional experience for our clients. The ideal candidate will be articulate, organized, responsive, and passionate about building strong client relationships.
Salary: ₦250,000 monthly
Key Responsibilities
- Serve as a primary point of contact for clients and prospective clients via phone, WhatsApp, email, and other channels.
- Respond promptly to enquiries and provide accurate information about the company’s services and processes.
- Support client onboarding, documentation, and follow-up.
- Maintain strong relationships with existing and prospective clients.
- Receive, track, and resolve customer complaints, escalating where necessary.
- Follow up with internal teams on outstanding client requests and ensure timely resolution.
- Maintain accurate records of client interactions and pending requests.
- Gather client feedback and recommend ways to improve the customer experience.
- Prepare basic reports on client enquiries, complaints, requests, and resolutions.
Key Requirements
- Bachelor’s degree/HND in Business Administration, Finance, Economics, Marketing, Communications, or a related field.
- 2–4 years’ experience in customer experience, customer service, relationship management, banking, fintech, investment, insurance, or financial services.
- Excellent verbal and written communication skills.
- Strong interpersonal, organizational, and problem-solving skills.
- Excellent follow-up and attention to detail.
- Proficiency in Microsoft Office/Google Workspace and familiarity with CRM tools.
- Ability to handle confidential information professionally.
- Ability to remain calm and professional when dealing with difficult clients.
Interested and qualified candidates should send their CV to r.sunday@truebondprivateequity.com using the Job Title as the subject of the email.
