Customer Service Representative

Job Description

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, social media, and in person.
• Provide accurate information on travel services, visa requirements, flight schedules, hotel bookings, and tour options.
• Handle client complaints or issues effectively, ensuring timely resolution and customer satisfaction.
• Achieve and exceed monthly sales targets and Quotas

Key Requirements

• Bachelor’s degree in Mass Communication, Hospitality and Tourism Management, Marketing or any related field.
• Proven customer service experience in a similar role, preferably within the travel industry.
• Excellent communication skills, both verbal and written.
• Must be able to speak and understand Hausa.