E-Commerce Officer
Job Description
LOPTERRA is seeking an organised and commercially minded E-Commerce Officer to help manage online sales, customer relationships and day-to-day business operations. The successful candidate will support the full customer journey, from product discovery and enquiry handling to order processing, fulfilment, payment follow-up and after-sales communication.
Salary: ₦150,000 – ₦200,000 monthly + Performance Incentives
Key Responsibilities
- Develop sales plans, including cross-selling and upselling opportunities.
- Manage online orders from enquiry through confirmation, fulfilment and delivery.
- Monitor inventory levels, replenishment needs and product availability.
- Coordinate with delivery partners to support accurate and timely deliveries.
- Engage prospective customers and convert enquiries into sales.
- Maintain the company’s digital presence and support online promotions.
- Follow up on outstanding payments and negotiated transactions.
- Research products, customer needs and market trends to identify revenue opportunities.
- Maintain strong relationships with customers and internal sales teams.
- Prepare daily, weekly and monthly sales and activity reports.
- Help manage budgets, costs and operating expenses.
- Identify recurring problems in the order process and suggest practical improvements.
Key Requirements
- Degree or equivalent qualification, preferably in Business Administration, Marketing or a related discipline.
- Experience in e-commerce, sales, operations or customer service.
- Familiarity with e-commerce platforms, inventory tools and digital marketing.
- Knowledge of order fulfilment, customer support and third-party logistics.
- Strong communication, negotiation, problem-solving and reporting skills.
- Ability to work with minimal supervision and maintain attention to detail.
- Commercial awareness and an interest in improving sales performance.
