Account Manager at Ericsson Nigeria

Job Description

A leading telecommunications company, Ericsson Nigeria, is seeking a results-driven Account Manager to manage key client relationships and drive business growth. This role involves acting as the main point of contact for assigned accounts, delivering tailored telecom solutions, and supporting customers through their digital transformation journey. The position is ideal for professionals with strong commercial insight and experience in the telecom or technology sector.

Job ID: 782655
Location: Lagos

Key Responsibilities

• Manage end-to-end relationships with assigned customer accounts as the primary contact
• Develop and execute strategic account plans aligned with customer and business objectives
• Identify and drive new business opportunities within existing accounts to increase revenue
• Lead contract negotiations and ensure profitable deal closures
• Collaborate with internal teams to deliver solutions across RAN, Core Network, BSS/OSS, and Managed Services
• Monitor customer satisfaction and resolve issues or escalations promptly
• Represent the company in customer meetings, business reviews, and industry engagements
• Maintain accurate deal and pipeline records using CRM tools such as Salesforce

Requirements

• Bachelor’s Degree in Business, Engineering, Telecommunications, or a related field
• Proven experience in account management, sales, or business development within telecom or technology
• Strong track record of achieving or exceeding sales targets
• Excellent relationship management and stakeholder engagement skills
• Good understanding of telecom solutions such as RAN, Core Network, BSS/OSS, and Managed Services
• Familiarity with regulatory processes such as NOTAP, CCI, and LC frameworks is an advantage
• Experience using CRM platforms like Salesforce
• Strong negotiation, presentation, and communication skills
• Ability to work in a fast-paced, cross-functional environment