Bank Experience Customer Service Officer
Job Description
A reputable financial institution in Akure is seeking qualified candidates for the position of Bank Experience Customer Service Officer. This role requires a smart, well-groomed, and proactive individual with excellent communication skills and a strong customer service orientation. The successful candidate will be responsible for delivering an exceptional banking experience to customers while maintaining the institution’s professional standards.
Key Responsibilities:
- Attend to customer inquiries and resolve issues promptly and professionally.
- Provide accurate information about banking products and services.
- Maintain proper records of customer interactions and transactions.
- Support daily banking operations and ensure smooth customer service delivery.
- Uphold confidentiality, integrity, and compliance with all bank policies.
Requirements:
- Must be 28 years old or below.
- Bachelor’s Degree (First Class, Second Class Upper, or Second Class Lower) or HND (Distinction or Upper Credit only).
- Moderate experience in customer service or a related field is an added advantage.
- Proficiency in Microsoft Office Suites.
- Excellent verbal communication and interpersonal skills.
- Strong attention to detail, numerical aptitude, and time management.
- Must be smart, well-groomed, confident, and have a positive attitude.
- Proximity to Akure is essential.
Salary: N250,000 monthly + HMO, Pension, Leave Allowance, 13th Month, and other benefits
Work Days: Monday – Friday
How to Apply:
Qualified candidates should click the apply button and submit their CVs with “Service Ambassador” as the subject of the email.
