Customer Care Executive at Dana Motors Limited

Job Description

Dana, a conglomerate with diversified business interests across multiple sectors of the Nigerian economy, is seeking a qualified Customer Care Executive to enhance customer satisfaction, manage service interactions, and support client relationship initiatives.

Key Responsibilities

• Contact customers to confirm scheduled service appointments and follow up after completion to assess satisfaction.
• Handle complaints, queries, and feedback, escalating to relevant departments when necessary.
• Communicate promotions, campaigns, and offers to customers while maintaining accurate call records.
• Collaborate with service, spare parts, and workshop teams to ensure prompt resolutions.
• Provide remote support to stranded customers under Kia on Road (KOR) Assistance and coordinate rescue services.

Requirements

• B.Sc / HND in Business Administration, Marketing, Communication, or a related discipline.
• 1–3 years’ customer service experience, preferably within the automotive or service industry.
• Strong communication, negotiation, and interpersonal skills.

How to Apply
Interested and qualified candidates should send their CV using Customer Care Executive as the subject line.