Customer Marketing Manager

Job Description

Superhuman is looking for a Customer Marketing Manager to build and scale the programs that turn our customers into one of our most powerful growth engines — across Grammarly, Superhuman Docs, and Superhuman Mail. This is a high-impact, individual-contributor role with end-to-end ownership of customer stories, testimonials, and voice-of-customer programs.

Salary: $123,000 – $180,000

Key Responsibilities

• Recruit and manage an always-on roster of customers across the Superhuman suite of products who are primed to evangelize our brand in campaigns, events and sales conversations.
• Produce strategically relevant proof assets — case studies, video testimonials, quotes, etc. — that clearly communicate use cases, outcomes, and product value.
• Own the proof asset library for the company, including testimonial capture and tracking, logo rights, internal enablement and approvals, and feedback loops to Product and Marketing teams.
• Help prioritize the best customers and use cases for storytelling based on impact, readiness, and strategic relevance — and define the creative vision for how these stories come to life.
• Manage end-to-end production for customer stories, from intake and stakeholder interviews through scripting, filming/production coordination, review cycles, and publication.
• Apply strong editorial judgment to shape clear, compelling narratives, and maintain a consistently high bar for accuracy, clarity, and credibility across all content and formats.
• Partner with Sales and CS to understand which proof points are already working in the field and where the biggest content gaps are.
• Collaborate with Brand, Product, and Revenue Marketing on customer-centered marketing campaigns and initiatives, and improve how customer storytelling supports broader GTM efforts overall.
• Coordinate with Comms/PR and Content on customer story placement and other owned editorial opportunities (blog, social, whitepapers, etc.)

Key Requirements

• 3-5+ years of experience in customer marketing, customer advocacy, or content marketing, ideally in B2B SaaS or tech.
• Proven track record producing customer proof assets that drive measurable impact.
• Strong relationship-builder who is comfortable working directly with customers, executives, and cross-functional stakeholders.
• Excellent written and verbal communication skills, with a knack for finding and shaping a compelling customer story.
• Strong editorial judgment and experience managing production (video, interviews, multimedia) end-to-end, from briefing through final cut.
• Highly organized, with the ability to manage a pipeline of multiple customers, requests, and stakeholders simultaneously.
• Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.