Customer Relations Officer

Job Description

A reputable organisation is seeking a Customer Relations Officer to strengthen client relationships, drive service excellence, and support business growth through effective engagement and communication. This role requires strong interpersonal skills, field engagement experience, and a commitment to delivering outstanding customer service.

Responsibilities

• Serve as the primary point of contact for assigned clients and prospects
• Build and maintain strong relationships through regular communication and follow-ups
• Conduct field visits and support client engagement activities
• Coordinate meetings, presentations, and client interactions
• Track client feedback, interactions, and service delivery progress
• Address client concerns promptly and escalate issues when required
• Support business development through repeat business and referrals

Requirements / How to Qualify

• Bachelor’s degree in Business Administration, Marketing, Communications, Social Sciences, or a related field
• 3–4 years of experience in customer relations, client services, or a similar role
• Proven ability to engage clients both in the field and remotely
• Strong communication, interpersonal, and organisational skills
• Willingness to travel locally as part of the role
• Relevant professional certification is an added advantage

How to Apply
Interested and qualified candidates should send their CV using the Job Title as the subject of the email.