Customer Support Associate at Lifted Horizon Nigeria Limited

Job Description

Lifted Horizon Nigeria Limited is currently recruiting for a Customer Support Associate to join its growing team. This role is ideal for individuals with strong communication skills, a service-oriented mindset, and a passion for delivering outstanding guest experiences. The ideal candidate should be familiar with property management platforms, especially Airbnb tools, and be ready to contribute to a fast-paced hospitality environment.

Key Responsibilities:

• Respond promptly and professionally to guest inquiries, issues, and complaints across multiple communication channels.
• Manage and coordinate guest bookings, check-ins, and check-outs using property management tools.
• Maintain accurate records of guest interactions, transactions, and feedback.
• Collaborate with internal teams to ensure guest satisfaction and operational efficiency.

Requirements:

• Bachelor’s degree or diploma in Hospitality Management, Business Administration, Communications, Tourism, or a related field.
• Minimum of 2 years’ experience in a customer service role, preferably within the hospitality or short-let property sector.
• Excellent written and verbal communication skills in English.
• Proficiency in the use of digital tools, including Airbnb platform tools, especially “Hostex.”

How to Apply:
Interested candidates should send their CV to info@liftedhorizonng.com using Customer Support Associate as the subject of the email.