Field Service Engineer
Job Description
At General Vacuum Europe, part of the Atlas Copco Group, we’re looking for a dedicated Field Service Engineer level II to join our Europe General Vacuum Customer Center, to help drive the growth of our Vacuum Technique Service program by ensuring our customers receive outstanding support every time.
Key Responsibilities
- Deliver on‑site installation, commissioning, maintenance, and repair of Edwards and Atlas Copco products across the EMEA region, with regular overnight travel.
- Lead advanced troubleshooting, resolving or escalating issues within contractual SLAs.
- Build strong customer relationships and act as the key technical interface, feeding insights to service sales and support teams.
- Ensure all activities comply with safety, regulatory, and company standards, applying effective risk controls at all times.
- Accurately document service activity and produce clear reports using Edwards systems and platforms.
- Train, coach, and support colleagues and customers in line with global best practices.
- Operate and configure software and monitoring tools to optimise product performance.
- Provide day‑to‑day technical leadership, promoting best practice and continuous improvement.
Key Requirements
- Strong customer focus, delivering solutions that meet expectations and timelines while aligning with Edwards’ standards.
- Self-motivated, able to resolve complex issues independently while maintaining positive customer engagement.
- Proactively seeks feedback and understands customer needs to make informed decisions.
- Drives continuous improvement in efficiency, productivity, and customer satisfaction.
- Shares technical expertise, coaching less experienced team members and supporting customers.
- Influences team performance to achieve company objectives.
- Ensures compliance with all laws, policies, and safety standards.
- Effective communicator clear verbal expression and written communication skills
- Computer literate, capable of data entry and report writing.
- Understands technical documentation, including drawings and specifications.
- Education: Degree or formal qualification in mechanical, electromechanical, or electronics discipline.
- Experience: Minimum 2 years in field service within a related industry, ideally customer-facing
- Language: English, other languages are an asset
