IT Officer

Job Description

White Soul Group is inviting applications from qualified and motivated professionals for the position of IT Officer. This full-time opportunity is suitable for an early-career technology professional who enjoys solving technical problems, supporting users, maintaining reliable systems, and helping an organisation use technology effectively.

Location: Cross River
Salary: ₦200,000 – ₦300,000 monthly

• Technical support: Receive, investigate, and resolve hardware, software, operating system, printer, peripheral, and user-access issues. The role requires the ability to explain technical solutions clearly to colleagues with different levels of computer experience.
• System and network maintenance: Install, configure, monitor, and maintain computers, servers, routers, firewalls, internet connections, local networks, and approved cloud services. The officer will also assist with identifying and resolving connectivity or performance problems.
• User and access management: Support employee onboarding and offboarding by creating or disabling accounts, managing email distribution lists, assigning approved software licences, and ensuring that users receive only the access required for their responsibilities.
• Cybersecurity and data protection: Follow and support basic security procedures, monitor for unusual activity, encourage safe password and device practices, and help maintain regular backups. The officer may also assist with disaster-recovery preparations and the safe handling of company information.
• Hardware and software inventory: Keep accurate records of computers, networking equipment, software, accessories, licences, and other technology assets. Report damaged, missing, outdated, or unauthorised equipment when necessary.
• Vendor coordination: Communicate with internet service providers, software suppliers, equipment vendors, contractors, and managed-service partners when an issue requires external assistance.
• Documentation: Maintain service logs, document configuration changes, record recurring issues, and prepare simple technical guides that help staff complete common tasks safely.
• Operational support: Assist with technology-related tasks for the company’s offices and business activities while helping minimise downtime and maintain consistent service quality.

Key Requirements

• A Bachelor’s degree in Information Technology, Computer Science, Computer Information Systems, or a related discipline is preferred. Candidates with an HND, equivalent technical training, or relevant practical experience may also be considered.
• At least 1–3 years of hands-on experience in IT support, system administration, network support, or a similar technical position.
• Working knowledge of common operating systems, including Windows, macOS, Linux, and Windows Server.
• Understanding of networking fundamentals such as LAN, WAN, VPN, DNS, DHCP, wireless connectivity, and basic firewall configuration.
• Familiarity with business productivity and collaboration tools, including Microsoft 365, Google Workspace, email systems, and ticketing or service-desk platforms.
• Practical troubleshooting ability and a methodical approach to identifying the cause of technical problems before applying a solution.
• Strong communication skills, patience, reliability, and the ability to prioritise urgent requests while managing routine responsibilities.
• The ability to protect confidential business information and follow responsible data-handling and access-control practices.

Interested and qualified candidates should send their CV to recruitment@whitesoulroup.org using the Job Title as the subject of the email.