Network Support Engineer
Job Description
A reputable organization in Lagos is seeking a skilled Network Support Engineer to join their team. The ideal candidate will provide proactive network support, ensuring seamless service delivery to clients while maintaining high operational standards.
Location: Lagos
Job Responsibilities:
- Manage the entire service request lifecycle, including logging, tracking, and resolving service requests efficiently.
- Proactively monitor ipNX-owned and installed network elements at corporate clients’ premises to identify and resolve issues promptly.
- Coordinate with internal and external teams to resolve customer issues within contracted SLAs, escalating when necessary.
- Prepare and deliver accurate service performance reports to inform stakeholders of achieved service levels and areas for improvement.
- Update and follow up on unresolved tickets daily, ensuring timely resolution in collaboration with responsible units.
Job Requirements:
- Bachelor’s degree in Computer Science, Computer Engineering, or Electrical-Electronics Engineering (minimum of Second Class Lower or Upper Credit).
- CCNA and CCNP certifications (preferred).
- Strong knowledge of IP network design and telecommunications.
- Proficiency in IP Routing, MPLS, QoS, VPN, and network security (e.g., IPSec Firewalls).
- Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is an added advantage.
- Excellent verbal and written business communication skills.
Interested and qualified candidates should apply here: https://docs.google.com/forms/d/e/1FAIpQLScQLAu7Zjz23nNpS51SegfasEzQr5wSWViOJeR6AP7sXiyFvQ/viewform
