Product Lead, Trust and Compliance
Job Description
Chowdeck is an on-demand delivery service for Africa. We deliver food, medicine, groceries and other packages seamlessly while providing customers with a platform to order from their favourite vendors. As the Product Lead, Trust and Compliance at Chowdeck, you will own the product systems behind KYC, fraud detection, investigation and containment across customers, vendors, riders, agents, wallets, payments and payouts.
Location: Lagos (Hybrid)
Key Responsibilities
- Set the product strategy and roadmap for KYC, fraud visibility and containment.
- Work with the relevant stakeholders to turn policy and regulatory requirements into product experiences people can actually use.
- Partner with engineering and data teams to turn known fraud patterns into monitors, alerts and validated automated controls.
- Work with internal teams and external partners to improve containment, freezes, recalls and recovery.
- Define measures for internal detection, time to detect, time to contain, loss exposure, recovery and impact on legitimate users.
- Make sure investigators have the evidence and access they need, while keeping sensitive information protected.
- Coordinate root-cause fixes across product areas and escalate open risks with clear recommendations.
Key Requirements
- At least 6 years of product management experience, including work in fintech, payments, identity, fraud, risk or compliance.
- A track record of turning risk or policy requirements into product capabilities and operating processes.
- Strong judgement when balancing prevention, customer friction, operational workload and financial exposure.
- Comfort working with sensitive data, investigations and cross-functional stakeholders.
- The ability to work closely with engineering and data partners on monitoring and automation.
- Clear written communication and disciplined documentation habits.
