Key Account Manager at Hoop Telecoms Limited (2 Openings)

Job Description

Hoop Telecoms Limited is seeking experienced and results-driven Key Account Managers to manage and grow relationships with high-value corporate clients. The successful candidates will serve as the primary contact for assigned accounts, ensuring client satisfaction while driving revenue growth through telecommunications solutions such as Fiber-to-the-Home (FTTH), Dedicated Internet, and Cloud Services.

Location: Lagos & Abuja (FCT), Nigeria
Employment Type: Full-time

Key Responsibilities

• Build and maintain strong relationships with C-level executives, business leaders, and technical decision-makers within assigned accounts.
• Develop and implement strategic account plans to identify client needs, business opportunities, potential risks, and service expansion possibilities.
• Monitor service performance and Service Level Agreements (SLAs), ensuring clients receive quality service and prompt issue resolution.
• Drive revenue growth by identifying and securing opportunities for upselling and cross-selling telecommunications solutions.
• Coordinate with technical, billing, and legal teams to ensure seamless service delivery and customer satisfaction.
• Manage contract renewals, pricing discussions, and commercial negotiations with key clients.
• Provide consultative guidance to clients by staying informed about industry trends, emerging technologies, and regulatory developments.
• Maintain accurate account records, forecasts, and performance reports.

Requirements

• Bachelor’s Degree in Business Administration, Marketing, Telecommunications, Computer Science, or a related field.
• Minimum of 5 years of experience in B2B sales or account management within the telecommunications industry.
• Strong knowledge of ISP operations, fiber infrastructure, enterprise internet solutions, and cloud services.
• Proven ability to manage high-value corporate accounts and achieve revenue targets.
• Excellent negotiation, communication, and stakeholder management skills.
• Ability to simplify complex technical concepts for non-technical business stakeholders.
• Experience handling contract renewals, service escalations, and client relationship management.
• Strong analytical, problem-solving, and customer service skills.

Application Deadline

23rd June, 2026

How to Apply

Interested and qualified candidates should send their CV using “Key Account Manager – Lagos” or “Key Account Manager – Abuja” as the subject of the email, depending on the preferred location.