Client Service Officer

Job Description

Stanbic IBTC Bank is recruiting Client Service Officers to support customers across branches in Ibadan, Osun and Ogun. The roles involve handling customer requests and complaints, processing banking transactions, resolving service issues and identifying opportunities to introduce relevant banking products.

Key Responsibilities

• Handle customer enquiries, including requests relating to cheque books.
• Manage ATM cards in line with approved procedures and reconcile daily records with the Asset Custodian.
• Process customer requests for off-cycle statements, apply applicable charges and maintain accurate records.
• Identify opportunities to cross-sell or migrate customers to relevant products and participate in sales activities.
• Process authorised value transactions and coordinate verification with the Team Leader, Frontline Support.
• Process cash transfer instructions and maintain customer complaint records, including supporting documentation and system updates.

Key Requirements

• Minimum of a First Degree.
• 1-2 years of experience with banking products, financial services regulations and compliance procedures.
• Previous branch banking experience is required.
• Ability to communicate information clearly and work effectively with customers and colleagues.
• Strong task management, time management and adherence to established procedures.
• Ability to remain composed when handling customer issues and meet service timelines.
• Good teamwork and commitment to service standards.
• Active listening and customer understanding skills.
• Knowledge of consumer banking products and services.
• Understanding of banking processes and procedures.
• Ability to identify risks and handle telephone-based customer interactions.