Commercial Relationship Management Officer
Job Description
Wema Bank is the pioneer of Africa, first fully digital bank, ALAT, and one of Nigeria most resilient banks. With decades of experience in the business of banking, the Bank has remained innovative in delivering value to its stakeholders. The Commercial Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers. To observe the competition to see what strategies are being used in order to stay ahead of the competition.
Location: Victoria Island, Lagos
Key Responsibilities
- Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
- Strong communication and interpersonal skills and the ability to build and maintain relationships
- To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
- To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
- Manages and maintains current commercial business relationships and seek new accounts through sales
- Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
- Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
- Deliver and always maintain customer service standards, for improved service delivery.
- Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
- Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
Key Requirements
- Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage
- Specialized knowledge: Minimum of 3 – 8 years cognate experience
- Professional Certification: CIBN
- Experience: Sales and Marketing
- Digitally Savvy
- Superb interpersonal skills.
- Good communication skills
- A commitment to excellent customer service
- Strategic thinking and ability to analyze and solve problems quickly
- Ability to work well with others and lead a team
