Customer Experience Representative
Job Description
We are seeking a friendly and customer-focused Customer Experience Representative to attend to customer inquiries, provide timely support, and ensure a positive customer experience.
Industry: Beauty, Wellness & Lifestyle
Location: Victoria Island & Lekki
Salary: ₦250,000 monthly
Key Responsibilities
- Attend to customer inquiries across relevant communication channels.
- Handle customer complaints professionally and ensure timely resolution.
- Provide accurate information on ORÍKÌ products and services.
- Follow up with customers and maintain accurate customer records.
- Support customer retention and overall service delivery.
- Work closely with relevant teams to resolve customer concerns.
Key Requirements
- HND/B.Sc. in any relevant discipline.
- Minimum of 2 years’ experience in Customer Service or a related role.
- Excellent communication and interpersonal skills.
- Good problem-solving and organizational skills.
- Proficient in Microsoft Office and basic computer applications.
- Must live within or close to Victoria Island or Lekki
Interested and qualified candidates should send their CV to jointheteam@orikigroup.com using the Job Title as the subject of the email.
