Customer Service Officer

Job Description

A firm is looking to hire a Customer Service Officer to manage customer enquiries, resolve complaints, provide accurate information about the company’s financial products and services, and maintain positive customer relationships.

Salary: ₦200,000 monthly

Key Responsibilities

• Respond to customer enquiries through phone calls, email, messaging platforms, and other communication channels.
• Provide accurate information on the company’s loan products, investment services, application procedures, and account-related issues.
• Handle customer complaints and follow up to ensure timely resolution.
• Assist customers with loan applications, repayment enquiries, and investment-related processes.
• Maintain accurate records of customer interactions, complaints, and resolutions.
• Escalate complex complaints and service issues to the appropriate departments.
• Follow company policies, customer service standards, and data protection procedures.
• Identify recurring customer concerns and recommend improvements to service delivery.
• Work with internal teams to resolve customer issues efficiently.
• Prepare customer service reports and maintain proper documentation.

Key Requirements

• Bachelor’s degree or HND in Business Administration, Marketing, Communications, Finance, or a related field.
• Previous experience in customer service, preferably in a fintech, financial institution, bank, or related industry.
• Strong verbal and written communication skills.
• Good problem-solving, interpersonal, and complaint-handling skills.
• Proficiency in Microsoft Office and customer service tools.
• Strong attention to detail and accurate record-keeping skills.
• Ability to handle customer information confidentially.

Interested and qualified candidates should send their CV to hr@mcopenny.ng using the Job Title as the subject of the email.