3PL Officer
Job Description
The 3PL Officer is responsible for supervising the work activity and service delivery of the 3PLs (Delivery Companies) serving bitMARTe. He /She must be able to manage people and resolve problems in a timely manner. He/ she is responsible for building cordial relationship between 3PLs and bitMARTe. He/she shall ensure that the 3PL abides by our business ethics and perform its duties in such a diligent manner as to meet our business objectives.
Location: Abuja and Port Harcourt
Key Responsibilities
- Monitor, anticipate, and resolve challenges that can disrupt fleet performance.
- Manage real time fleet issues; ensures prompt resolutions.
- Give a structured and actionable daily feedback to the 3PL Supervisor
- Responsible for retention of riders and creating a happy atmosphere amongst the riders.
- Manage the relationship between the organization and the riders
- Quarterback all activities in the department and ensure end-to-end quality assurance and business satisfaction.
- Receive and review invoices before submission to the 3PL Supervisor
- Recommend addition of other 3PL partner to the existing base monthly.
- Participate in the review of 3PL monthly assessment
- Provide support to the 3PL Supervisor in training and onboarding of the new 3PL.
- Ensures that the 3PL personnel are resourced and positioned at the agreed locations daily to handle the delivery tasks of the day.
- Conducts spot checks of 3PLs readiness to meet the delivery needs of the day, periodically during each day.
Key Requirements
- Must have a minimum of five (5) years of experience in Fleet management
- Must be a peoples’ person with passion for excellence and timely delivery.
- 2+ years of experience in customer experience issue resolution
- A first degree in Logistics or Transport management will be an advantage
- Flexible to work with people from different backgrounds
- Clear understanding of Transportation Logistics network management, Retail or Customer Service processes and priorities
- Strong knowledge of excel and Google Sheets.
