Business Analyst (BA) – Verification Department

August 12, 2026
Full Time Remote
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Job Description

A reputable financial organisation is seeking a detail-oriented and analytical Business Analyst to support its Verification Department. The role involves analysing client verification and onboarding processes, monitoring operational performance, identifying process improvement opportunities, and supporting compliance with KYC/AML requirements. The successful candidate will work closely with Compliance, Operations, Product, IT, and Customer Support teams to improve onboarding efficiency while maintaining regulatory standards.

Location: Remote
Employment Type: Full-time
Industry: Financial Services

Key Responsibilities

  • Analyse end-to-end client verification and onboarding workflows to identify inefficiencies and recommend improvements.
  • Gather, document, and validate business requirements for verification-related projects and system enhancements.
  • Monitor KPIs, including verification turnaround time, approval and rejection rates, and backlog volumes.
  • Collaborate with Compliance, Operations, Customer Support, Product, and IT teams to optimise verification processes.
  • Evaluate existing workflows and identify opportunities for automation to reduce manual effort and improve productivity.
  • Prepare operational reports, dashboards, and data-driven insights for management.
  • Conduct root cause analysis of verification delays, customer complaints, and operational issues.
  • Ensure verification procedures align with regulatory requirements, internal policies, and KYC/AML standards.
  • Support User Acceptance Testing (UAT) for verification tools, CRM enhancements, and workflow changes.
  • Translate regulatory changes, including proof-of-address and source-of-wealth requirements, into actionable system and process improvements.
  • Support the implementation of new technologies and third-party verification solutions.
  • Identify operational trends, risks, and bottlenecks and recommend appropriate corrective actions.

Requirements and Qualifications

  • Bachelor’s Degree in Business Administration, Finance, Law, or a related field.
  • Minimum of 2 years of experience as a Business Analyst or Operations Analyst.
  • Experience in Forex, FinTech, Banking, Payments, Financial Services, or a verification-related function is highly preferred.
  • Strong knowledge of KYC processes, including Proof of Identity, Proof of Address, Corporate Onboarding, and Source of Wealth verification.
  • Excellent analytical and problem-solving skills with strong attention to detail.
  • Proficiency in Microsoft Excel or Google Sheets, with the ability to analyse and interpret operational data.
  • Strong communication and interpersonal skills, with the ability to translate complex compliance requirements into clear operational processes.
  • Ability to work effectively with cross-functional teams and manage multiple priorities.

How to Apply

Interested and qualified candidates should send their application using “Business Analyst” as the subject of the email.

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