Customer Care Representative

Customer Service
Lagos Island
September 29, 2026
Hybrid
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Job Description

A fashion institute is looking for a social media-savvy Customer Care Representative to join their team in Lagos.

 

Work Mode: Hybrid — 4 days/week initially, reducing to 2–3 days/week after 2 months
Hours: 9am–6pm, Monday–Saturday, with occasional after-hours/Sunday flexibility
Salary: ₦350,000 – ₦400,000 monthly

 

Key Responsibilities

  • Respond to customer enquiries via Instagram & WhatsApp
  • Manage daily Instagram stories and customer interactions
  • Handle DMs, comments, complaints, and follow-ups
  • Maintain a friendly, engaging brand voice
  • Stay on top of social media trends and Gen Z communication styles

 

Key Requirements

  • Female, preferably 25 – 28 years 
  • Excellent English communication skills
  • Very comfortable with Instagram, WhatsApp & TikTok
  • Strong customer service and interpersonal skills
  • Fast, responsive, organised & able to multitask
  • Previous customer service/social media experience is a plus

 

Interested and qualified candidates should send their CV to careers@teamvirtualally.com with Customer Care Representative as the subject.

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