Customer Experience Coordinator
Job Description
A firm is looking to hire a Customer Experience Coordinator.
Location: Ikoyi, Lagos
Salary: ₦350,000 – ₦400,000
Key Responsibilities
- Visit existing and prospective customers to introduce the company and maintain strong business relationships.
- Proactively reach out to customers and potential clients through calls, meetings, emails, and other communication channels.
- Understand customers’ needs, concerns, and expectations and provide appropriate support.
- Follow up with customers after meetings, enquiries, or service interactions.
- Build and maintain strong, professional relationships with clients and key stakeholders.
- Handle customer enquiries, complaints, and concerns professionally and ensure timely resolution.
- Coordinate with internal teams to follow up on customer requests and outstanding issues.
- Gather customer feedback and communicate relevant insights to Management.
- Identify opportunities for customer retention, repeat business, and additional services.
- Maintain accurate records of customer interactions, visits, feedback, and follow-ups.
- Prepare regular reports on customer engagements, field activities, enquiries, and outcomes.
- Represent the company professionally during customer meetings, industry events and other external engagements.
- Stay informed about the company’s products and services and communicate their value clearly to customers.
Key Requirements
- Bachelor’s degree in Business Administration, Marketing, Communications, Customer Service, or a related field.
- 3 – 5 years of experience in customer service, client relationship management, sales, business development, or a similar customer-facing role.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building skills.
- Confident and comfortable with field work and face-to-face customer engagement.
- Ability to communicate with different levels of clients and stakeholders.
- Good negotiation, persuasion, and problem-solving skills.
- Strong follow-up and organisational skills.
- Customer-focused with a commercially minded approach.
- Ability to work independently and meet assigned targets.
- Proficiency in Microsoft Office and customer relationship management tools is an advantage.
- Knowledge of the oil and gas industry or experience working with corporate clients will be an added advantage.
Interested and qualified candidates should send their CV to info@ivantconsults.com using the Job Title as the subject of the email.
