Practice & Quality Assurance Coordinator (REACH) at EHA Clinics

Job Description

EHA Clinics is seeking a Practice & Quality Assurance Coordinator to support the REACH program in delivering accessible, affordable, and high-quality healthcare services to communities. The role is responsible for coordinating daily clinic operations, supervising support staff, promoting quality assurance, and supporting effective patient care delivery.

Location: Kuje, Abuja
Department: REACH
Employment Type: Full-time
Reports to: Practice and Quality Assurance Manager
Salary: ₦490,000 Monthly Gross

Key Responsibilities

• Develop and implement medical policies and procedures while monitoring compliance and adherence.
• Review medical KPIs and OKRs regularly to identify opportunities for quality improvement.
• Coordinate and assign duties to clinical team members while ensuring adequate staffing and productivity.
• Supervise clinical and support staff, including evaluating performance and conducting performance reviews.
• Oversee patient care delivery and support the onboarding of new staff.
• Conduct face-to-face medical consultations and provide remote clinical support when required.
• Assess healthcare needs and contribute to the development of new and existing medical services.
• Evaluate the quality, appropriateness, and documentation of medical care provided to patients.
• Organise periodic meetings with clinical team members and communicate relevant data and information to management.
• Address patient and team complaints professionally, diplomatically, and promptly.
• Identify operational challenges and recommend practical solutions to improve clinic performance.
• Coordinate healthcare delivery with other members of the health team.
• Provide clinical input into new business development opportunities.
• Support research projects by providing relevant clinical advice and expertise.

Requirements

• A degree in Medicine such as MBBS, MBChB, MD, or DO from a recognised university, in line with the requirements of the Medical and Dental Council of Nigeria (MDCN).
• Completion of compulsory medical internship.
• Minimum of 2 years of post-NYSC professional experience.
• Current registration and valid practising licence with the MDCN.
• Completion of Basic Life Support (BLS) and Advanced Cardiovascular Life Support (ACLS) training.
• Strong clinical, administrative, leadership, communication, and problem-solving skills.
• Ability to coordinate clinical teams and maintain high standards of patient care and quality assurance.

Remuneration

₦490,000 monthly gross

Benefits

• Health Coverage Benefit
• Performance Bonus
• 13th Month Salary
• Annual Skills Assessment