Customer Care Representative at Zen Magazine
Job Description
Location: Lagos
Employment Type: Full-time
Salary: ₦250,000 – ₦450,000 monthly
About Us
Zen Magazine is a leading lifestyle publication known for delivering quality content that inspires, informs, and entertains our readers. We are seeking a dedicated and professional Customer Care Representative to join our dynamic team and ensure exceptional support for our audience and partners.
Responsibilities
- Respond promptly to customer inquiries through various channels, including email, phone, and social media.
- Resolve customer complaints and provide appropriate solutions within the designated time limits.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with internal teams to improve customer support and overall satisfaction.
- Identify opportunities to enhance the customer experience and proactively address potential issues.
Requirements
- Minimum of 1 year of experience in customer service or a related role.
- Strong understanding of customer service principles and best practices.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks effectively and handle pressure.
- Proficiency in using CRM software and other customer service tools is an added advantage.
Qualified candidates should send their resume and cover letter to speaktovero@gmail.com with the Job Position as the subject line.
