Customer Service Manager at Aureole Consulting Limited
Job Description
Aureole Consulting Limited is seeking an experienced Customer Service Manager to lead its customer service operations and ensure the delivery of exceptional support across multiple customer touchpoints. The ideal candidate will have strong leadership skills, experience managing customer service teams, and a proven ability to improve processes while maintaining high customer satisfaction.
Location: Lekki, Lagos
Employment Type: Full-time
Key Responsibilities
- Lead and oversee the daily operations of the Customer Services Department.
- Implement and monitor the company’s customer service strategy to achieve business objectives.
- Supervise the timely processing of customer enquiries, quotations, orders, and confirmations.
- Manage team performance through training, coaching, and regular performance reviews.
- Establish service standards, monitor KPIs, and drive continuous service improvements.
- Promote collaboration across departments to enhance customer experience.
- Support change management initiatives and improve operational efficiency.
Requirements
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related discipline.
- Minimum of 5 years of customer service experience, including at least 3 years in a managerial or senior customer relations role.
- Previous experience in a manufacturing or wholesale environment is an added advantage.
- Strong background in customer-focused, fast-paced service environments.
- Demonstrated experience in process improvement and change management.
- Excellent leadership, communication, problem-solving, and organizational skills.
- Proficiency in Microsoft Office and CRM platforms such as Zendesk, Freshdesk, Zoho Desk, Gorgias, or similar systems.
- Experience managing customer enquiries through email, telephone, live chat, WhatsApp, and social media.
- Male candidates are preferred for gender balance.
Application Deadline
27th July, 2026.
How to Apply
Interested and qualified candidates should send their CV using “Customer Service Manager” as the subject of the email.
