Product Officer, Liabilities at Ecobank Nigeria
Job Description
Ecobank Nigeria is hiring a Product Officer (Liabilities) to support the development and management of Personal Banking products. The role involves driving business growth, ensuring product profitability, enhancing customer experience, and maintaining strong partner relationships within the bank’s liability portfolio.
Key Responsibilities
- Develop and enhance segment-specific liability products and services in collaboration with segment heads to boost Personal Banking performance.
- Monitor and analyze product performance, ensuring profitability, efficiency, and customer satisfaction.
- Conduct competitive market research on product offerings, pricing, and customer perception to identify growth opportunities and strategic improvements.
- Coordinate with teams across technology, marketing, operations, and payments to implement strategic initiatives.
- Support front-line sales teams with tools and insights to improve customer acquisition and retention.
- Manage loyalty programs by onboarding new lifestyle partners, ensuring customer engagement, and resolving related service issues promptly.
- Participate in customer engagement activities and work with the CEX team to address complaints effectively.
Requirements
- Minimum of a Second Class Lower in a First Degree; postgraduate or professional qualifications (MBA, MSc, MA, ML) are an advantage.
- 3–5 years of experience in financial services or the banking industry with a focus on relationship management and product development.
- Strong analytical and problem-solving skills, including financial and competitive analysis.
- Excellent verbal and written communication skills with proficiency in Microsoft Office tools.
- Ability to think strategically, manage multiple projects, and deliver data-driven insights.
How to Apply
Interested and qualified candidates should click the apply button to apply before 12th November, 2025 (1:18 PM).
