Customer Service Representative (Telecommunications)
Job Description
A Customer Service Representative is needed to support customer interactions within a fast-paced telecommunications environment. This role focuses on delivering excellent service, resolving customer concerns, and ensuring a smooth customer experience across multiple touchpoints. The ideal candidate should be proactive, solution-driven, and committed to maintaining high service standards.
Key Responsibilities
- Respond to customer inquiries via phone, email, and in-person channels in a timely and professional manner
- Handle complaints, troubleshoot service issues, and provide effective resolutions
- Provide accurate information on products, services, pricing, and ongoing promotions
- Assist customers with service activation, subscriptions, and account-related requests
- Escalate complex or unresolved issues to the appropriate departments when necessary
- Maintain accurate records of customer interactions and transactions
- Follow up with customers to ensure issues are fully resolved and satisfaction is achieved
- Build strong customer relationships to support retention and loyalty
- Stay updated on telecom products, company policies, and industry trends
Requirements
- Minimum of OND, HND, or Bachelor’s Degree in any relevant field
- 2 – 4 years of experience in customer service, preferably within the telecommunications industry
- Strong communication and interpersonal skills
- Good problem-solving and conflict resolution abilities
- Ability to work under pressure and manage multiple customer requests efficiently
- Basic computer knowledge and familiarity with CRM systems is an advantage
Application Closing Date
30th March, 2026
How to Apply
Interested and qualified candidates should send their CV using Customer Service Representative as the subject of the email.
