Contact Centre Agent
Job Description
A reputable company based in Ikeja, Lagos, is seeking a dedicated and professional Contact Centre Agent to join their dynamic team. If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, we invite you to apply for this full-time position.
Key Responsibilities:
- Respond to customer inquiries and provide accurate and timely information.
- Address and resolve customer complaints, escalating complex issues when necessary.
- Maintain detailed and accurate records of customer interactions using CRM tools.
- Ensure effective follow-up on customer requests to guarantee excellent service delivery.
Requirements:
- HND or BSc in any discipline.
- Applicants must be no older than 26 years.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities and keen attention to detail.
- Familiarity with computer applications and CRM systems is a plus.
Experience: Minimum of 1 year in a similar role.
Compensation: ₦120,000 Net, HMO, Pension
Application Process:
Interested candidates should send their CVs to eapata@hytng.com with the subject line “Contact Centre Agent.”
Only shortlisted candidates will be contacted.
Application Deadline: 22nd December 2024
