Customer Service Representative
Job Description
Montari Pay is seeking a Telesales & Customer Service Representative.
Work Mode: Remote
Key Responsibilities
- Handle customer enquiries via phone, WhatsApp, email, live chat, and social media
- Make inbound and outbound calls to prospective and existing customers
- Educate customers on loan products, eligibility, fees, rates, and repayment terms
- Follow up with leads and incomplete applications to drive conversions
- Guide customers through the application and onboarding process
- Resolve customer concerns and ensure timely follow up
- Build customer relationships and encourage referrals and repeat borrowing
- Maintain accurate customer records and CRM updates
Interested and qualified candidates should send their CV to careers@montaripay.com using the Job Title as the subject of the email.
