Quality Assurance Supervisor
Job Description
The Quality Assurance Supervisor ensures overall compliance with quality standards and representations on the eCommerce platform. The Officer is responsible for reviewing and approving of new stores along with products data and specifications including dimensions and weights of each product. The Supervisor is also responsible for overseeing the work of the Control Tower Officers ensuring they executive their role diligently.
Location: Lekki, Lagos
Key Responsibilities
- Review and approve new stores and product listing ensuring that they are compliant with our guidelines.
- Reviews KYC data of merchants and ensue that they are complete at the earliest possible time.
- Monitor product presentation on our platform to ensure conformance to standard
- Ensure product presentation conformity on the platform, bitMARTe
- Ensure advertised products meet customer expectations and demand
- Conducting spot-checks for product legality
- Communicate the results of inspections and put forward corrective suggestions to supervisor
- Write reports to document deficiencies and make recommendations
- Supporting process improvements throughout the testing and quality assurance processes.
- Oversee the KYC requirements for merchants, review submissions and update merchant status
- Ensure the Control Tower is tracking all orders to ensures the timely processing and fulfilment of all orders placed on the bitMARTe platform
- Conducts inspection of physical products, digital products and services is part of the job responsibility with the obligation to report and document findings.
Key Requirements
- Bachelor’s degree in a related field preferred
- A minimum of 7-8 years of post-graduation working experience with most of the time in reputable organizations that are process orientated
- Working knowledge of eCommerce products and services
- In-depth understanding of industry standards and company policies
- Good customer focus
- Sharp attention to detail
- Strong analytical and problem-solving skills
- Meticulous and diligent attributes
- Great team player with the ability to work with minimal supervision
