Tech Support

IT
Lagos
October 2, 2026
Hybrid
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Job Description

Dotts Media House is looking a hire a Tech Support. As Tech Support, you will be the first point of contact for Tp users. You will help creators and advertisers register, navigate the platform and resolve issues quickly, escalate bugs to the tech team, and feed what you learn back to Product team and relevant personnel.

 

 

Key Responsibilities

  • Respond to user enquiries through chat, email and support channels.
  • Assist users with registration and onboarding.
  • Help users navigate the platform.
  • Troubleshoot account and platform issues.
  • Handle login, verification, campaign, payment and notification-related issues.
  • Escalate technical bugs to the appropriate technology team.
  • Follow up on unresolved complaints until closure.
  • Maintain records of support tickets and recurring issues.
  • Monitor user complaints for recurring product problems.
  • Create and maintain FAQs and support documentation.
  • Provide feedback to Product and Technology teams.
  • Maintain professional and timely communication with users.
  • Assist users during major campaign periods and platform activations.

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