Call Center Specialist (Healthcare)

Job Description

ReWorks is looking for a compassionate, organised, and detail-oriented Healthcare Admissions & Intake Coordinator to manage incoming enquiries, screen prospective clients, verify insurance eligibility, and support the admissions process. The ideal candidate has experience in healthcare administration, call centre operations, client intake, or admissions, with strong communication skills and the ability to manage high call volumes while maintaining accurate records.

Location: Remote
Hours: 40 hours/week, aligned with US Eastern Time

• Handle incoming and outgoing calls to prospective clients, families, and relevant stakeholders.
• Conduct initial client screenings and gather accurate information to determine eligibility and service requirements.
• Verify insurance eligibility and benefits using designated insurance portals and verification systems.
• Manage admissions enquiries and guide prospective clients through the intake process.
• Maintain accurate client records, call notes, and follow-up activities within CRM and EMR systems.
• Follow up with prospective clients to support admissions conversion and minimise missed opportunities.
• Use approved call-recording platforms to document and monitor client interactions.
• Monitor and respond to leads generated through social media, digital marketing, and other approved channels.
• Support outbound marketing and lead follow-up activities to improve client engagement.
• Coordinate with internal teams to ensure a smooth transition from initial enquiry to the next stage of the admissions process.
• Handle sensitive client information professionally and maintain confidentiality.
• Identify issues, resolve routine enquiries, and escalate complex cases when necessary.

Key Requirements

• Previous experience in healthcare administration, medical admissions, patient intake, or a call centre environment.
• Excellent verbal and written English communication skills.
• Strong active listening and client engagement abilities.
• Accurate data-entry skills and attention to detail.
• Ability to manage multiple tasks while maintaining a high standard of service.
• Strong organisational and problem-solving skills.
• Ability to communicate with empathy and professionalism when handling sensitive client enquiries.
• Comfortable making outbound calls, following up with leads, and managing a busy workflow.
• Ability to work independently in a fully remote environment.