Customer Communications Lead (Remote) at Aphro Beauty

Aphro Beauty is seeking a proactive and customer-focused Customer Communications Lead to manage customer interactions across multiple communication channels. The ideal candidate will ensure prompt responses to enquiries, effective complaint resolution, and a seamless customer experience while maintaining clear communication between customers and internal teams. This role is ideal for individuals who thrive in structured environments, communicate with empathy, and can efficiently manage multiple conversations at once.

Location: Abuja / Lagos (Remote)

Key Responsibilities

• Monitor all customer communication channels and respond promptly to enquiries.
• Escalate and follow up on customer complaints until they are resolved.
• Ensure no customer message, email, or phone call goes unanswered.
• Communicate important updates and relevant information to customers.
• Maintain professional, empathetic, and efficient communication with customers.
• Handle multiple customer conversations accurately while maintaining high service standards.
• Collaborate with internal teams to ensure customer issues are addressed promptly.
• Contribute to delivering an outstanding customer experience that supports business growth.

Requirements

• Relevant educational qualification.
• Excellent written and verbal communication skills.
• Ability to remain calm and professional when handling different customer personalities.
• Fast and accurate typing skills with the ability to manage multiple chats simultaneously.
• Comfortable working within structured systems and established processes.
• Strong customer service mindset with a genuine passion for delivering exceptional customer experiences.
• Experience in customer support or customer service is an added advantage.
• Knowledge of skincare or beauty products is beneficial but not mandatory.

How to Apply

Interested and qualified candidates should send their CV along with a brief summary explaining why they are a great fit for the role. The Customer Communications Lead position should be used as the subject of the email.