Sr. Customer Service Billing Specialist
Job Description
A technology-driven healthcare company is seeking a Sr. Customer Service Billing Specialist to support its expanding physician network. This role focuses on resolving billing and claims-related inquiries while delivering a high-quality customer experience within a fast-paced, high-volume call center environment. The position requires strong analytical skills, attention to detail, and the ability to manage multiple customer interactions efficiently.
Key Responsibilities
- Respond to a high volume of customer inquiries via phone and email
- Assist with billing and claims resolution, including claim holds, overrides, corrected claims, and coding support
- Triage incoming cases and prioritize issues based on urgency and complexity
- Analyze complex billing situations and escalate issues to the appropriate internal teams
- Follow up on escalated cases to ensure timely resolution and customer satisfaction
- Identify recurring issues and provide feedback to management for process improvement
- Serve as a subject matter expert on billing processes and updates, sharing knowledge with team members
- Provide real-time support to colleagues through internal communication channels
- Maintain flexibility to take on additional responsibilities as assigned
Requirements
- High School Diploma required; advanced certification is an added advantage
- Minimum of 2 years full-time experience in a call center customer service environment
- Prior experience in healthcare billing and claims resolution is preferred
- Familiarity with tools such as Salesforce, Microsoft Word, Excel, and web-based applications
- Experience with AthenaNet is a plus
- Strong communication, problem-solving, and organizational skills
- Ability to work any 8-hour shift between 8:00 AM – 6:00 PM EST
- Access to a private, quiet workspace with reliable high-speed internet
Salary & Benefits
- Hourly pay range: $21 – $23 (based on experience, education, and location)
- Eligibility for an annual bonus (targeted at 10%)
- Additional benefits may include medical, dental, vision, life, and pet insurance, 401(k), paid time off, and wellness programs
